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Frequentely Asked Questions
We’ve compiled the following resources to assist you in attending a service for a loved one, making difficult decisions about funeral arrangements, or pre-need. We’ve also included a primer on what to do When a Death Occurs. For more information about each question, simply click on the question.
Topics
Upon Arrival to the our office
When you visit the , the funeral arranger will provide you with price lists and guide you through the entire arrangement process, explaining how you can create a memorable personal celebration of your loved one's life.
The arrangement process may include:
- Preparing and filing the official death certificate
- Scheduling the location, date and time of services or events
- Selecting an alternative cremation container or casket
- Preparing an obituary notice
- Scheduling vehicles
- Securing Military Honors
You may also sign necessary authorizations or make arrangements to have them signed by the appropriate family members.
The following checklist will help you remember what information about the decedent and items will be needed when meeting with a funeral arranger.
- Full legal name
- Home address
- Social Security number
- Date of birth
- Place of birth
- Father's name
- Mother's maiden name
- Veteran's discharge papers (DD-214)
- Recent Photograph
- Highest education
- Occupation
- Place of burial (if applicable)
- Clothing
- Clergy name and phone number
- Survivors (name and relationship)
- Insurance policies (if applicable)
When you choose cremation, remember that you can plan a visitation and funeral ceremony to be held before the cremation. Another option is a memorial service to be held after the cremation with the urn present and/or a display of photos and other items that illustrate the life of your loved one. You also have memorialization options at the cemetery, including permanent placement of cremated remains.
Feel free to bring any photos, music or memorabilia so that you and your funeral arranger can discuss how you would like your loved one to be remembered. More and more people today choose to personalize the funeral services they plan for their loved ones. A favorite song, a favorite gathering place, even a favorite activity can all become part of the service. We will listen, and assist you in planning a loving tribute that captures the spirit of the person whose life you wish to honor.
A member of our staff will be honored to explain all of the options available to you.
Questions about Cremation
- Collapse - Is cremation a popular choice?
Yes, cremation has been steadily growing as the preferred mode of disposition over the last decade and continues. Cremation Association of North America (CANA) predicts that by 2025, 50% of families in North America will choose cremation.
- Collapse - Is it possible to have a ceremony with cremation?
Yes, a ceremony is possible either before or after the cremation. Please speak with us to learn the many options open to you to celebrate the life of your loved one. Call us at (707)425-0208, or use our toll-free number: (866)221-8010 for a casual conversation, or to set an appointment.
- Collapse - How will I know the cremains are those of my loved one?
Fairmont Cremation Services follows a stringent identification system approved by the Department of Consumer Affairs - Cemetery & Funeral Bureau that starts the moment our care begins and continues all the way through, until the time of release or final disposition.
- Collapse - What happens after the cremation?
There are many options following the cremation including, but not limited to inurnment in dedicated cemetery property, scattering at sea or taking the cremated remains home. You may share with us any specific or special requests.
When a Death Occurs
Several things need to be considered when a death occurs. The order in which things need to be done usually depends on whether the death occurred at a residence, a public place, a care center, or in a hospital.
- Collapse - When a death occurs in a care facility, such as a hospital or nursing home
When a death occurs in a care facility, such as a hospital or nursing home, the professional staff will notify you and the necessary authorities. If the name of the funeral home has been left with them, the institution will notify the funeral home at the time of the death. The funeral director will contact you immediately following their notification to help you proceed. (However, we suggest you contact the funeral home immediately, so you’ve got the reassurance you need that all is taken care of properly.)
- Collapse - The loved one was involved in a Hospice Program
If a loved one was in the care of a hospice program, a hospice representative will give family members instructions and procedures to follow. The coroner/medical examiner will be notified will be notified by hospice. Following their release the hospice will contact the funeral home. (It is always a good idea for the family to contact to funeral home immediately so that they will be aware of the pending call.)
NOTE: The Medical Examiner's/Coroner office needs to be notified to all deaths that occur in a home.
- Collapse - The Death Occurs at Home, the Workplace, or a place other than a Care Facility
In other situations, such as when a death occurs at home or in the workplace, a family member or co-worker should contact emergency personnel and the person's physician if he or she was under a doctor's care. If the death occurs at home with family or friends present, and the person is under a physicians care, the family will want to call the funeral home directly.
However, if the death occurs in a residence and no one is there at the time of death, the police will need to be notified and respond to the residence before the deceased is removed from their home.
If in any case you are not sure of who to notify or what to do, you may call your funeral home and they will assist you in notifying the proper agencies.
Widen the Circle
Even if you’ve been aware of who needs to be notified in those first few hours, one of the first phone calls you will need to make is to the funeral home you will entrust with the care of your loved one. Funeral Directors are experienced professionals who can provide information and guidance.
While you may ask the director any questions at this time, you will be able to discuss the arrangements in detail later when you meet in person. During this initial call, the funeral director will gather information to be able to transport your loved one to the funeral home.
The funeral director may ask you several questions, including whether your loved one made any pre-arrangements and whether you give your permission to embalm the decedent, if necessary. The director will schedule a date and time for you to meet at the funeral home and will let you know what you should bring with you.
Others you will need to call are:
- Family members and friends
- Clergy or other spiritual advisors
If your loved one wanted to be an organ donor, inform the hospital staff or the organization which is to receive the donations.
There are several other questions that you may have in regards to the death of your loved one:
- Do I have to have embalming?
- Do I need to purchase a casket?
- What about cemetery arrangements?
- Does the family have to engage the services of a minister?
- What type of service should we have?
By contacting Fairmont Cremation Services, we’ll be able to help answer your questions and assist in making the appropriate plans. You can reach us at (707)425-0208.
However, one of the best ways to make sure that all of your questions and desires are taken care of is to make pre-arrangements. This is as simple as outlining your wishes to having all of the details written down and the financial arrangements prepaid. Please contact one of our staff at (707)425-0208 to learn more about pre-arrangement.
Planning Ahead
One of the best ways to make sure that all of your questions and desires are taken care of is to make pre-arrangements. This is as simple as outlining your wishes to having all of the details written down and the financial arrangements prepaid. Please contact one of our staff at (707)425-0208, or toll-free at (866)221-8010 to learn more about pre-arrangement.
What is a Death Certificate?
A death certificate is a legal document signed by the attending physician indicating the cause of death and other vital statistics pertaining to the decedent. If your loved one died in an accident, the county medical examiner or coroner may prepare the form. We can help you prepare and file the death certificate with the state and assist you with purchasing certified copies.
Certified copies are needed to apply for benefits due the family, to sell or transfer ownership of property, to gain access to safety deposit boxes and bank accounts and to receive Veteran's benefits. Additional copies may be ordered at any time directly from the county or state agency responsible for vital statistics.
Need additional Death Certificates? See the Resources for locations.
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